Customer support

Orders are delivered by courier. Shipping fees vary by region and quantity — please confirm the exact amount at checkout.

Domestic shipments

For domestically shipped items, we accept returns only in the case of initial defects.
We cannot accept returns or exchanges for reasons of personal preference.

[Conditions for return (initial defects only)]
We can assist only when all of the following are met:
The item has clear damage or a defect in appearance (photos of the visible defect and of the shipping label are required)
The item is unused and unopened
You contact onlinestore@blend.kyoto within 3 days of delivery
The item is in the same condition as delivered (packaging, accessories, tags, etc. all present)
You can cooperate by providing photos for verification
*Returns or exchanges for any other reason (not as pictured, taste or aroma preference, brewing results, wrong-quantity claims, etc.) cannot be accepted.

International shipments

For internationally shipped items, we cannot accept any returns, exchanges, or refunds.

[All of the following are non-returnable:]
Damage in transit, dents or dirt on the outer box
Lost or stolen items
Shipping or customs delays
Confiscation or inspection delays at customs
Complaints about taste, aroma, or brewing results
Customer-side issues such as a wrong address or refused delivery
Claims of not-as-pictured or wrong quantity

Issues arising during transit are handled within the courier's compensation coverage; blend does not provide refunds or exchanges for them.

Refunds (domestic initial defects only)

We approve a refund only when a returned item is inspected and judged to be an initial defect.
Once approved, we refund to the original payment method within 10 business days.
*Refunds may take extra time to appear due to bank or card-company processing.

[Return deadline]
For initial defects only, and only when you contact us within 3 days of delivery.

[Refund policy]
Only when a refund is approved for a defective item will we process it to the original payment method within 10 business days.

At blend kyoto, we offer wholesale coffee beans to businesses. We can supply our existing blends, or develop original blends — including package design — and provide barista training. If you're considering wholesale, please reach out via the contact form.